Promotion of Access to Information Act Manual
Prepared in terms of Section 51 of the Promotion of Access to Information Act, 2000 (PAIA)
1. Introduction
This manual has been prepared in accordance with Section 51 of the Promotion of Access to Information Act, 2000 (“PAIA”) and the Protection of Personal Information Act, 2013 (“POPIA”).
The purpose of this manual is to provide information regarding the records held by Fractional FM (Pty) Ltd and the procedures to be followed when requesting access to such records.
2. Details of the Private Body
Fractional FM (Pty) Ltd
Registration Number: 2024/532044/07
Physical Address:
5 Zoetendal Close
Eldo Meadows
Eldoraigne
0157
Telephone: +27 12 110 4505
Website: https://fractionalfm.co.za
3. Information Officer
The Information Officer responsible for PAIA and POPIA compliance is:
Jacques du Preez
Email: info@fractionalfm.co.za
Telephone: +27 12 110 4505
4. Information Regulator
The Information Regulator is responsible for monitoring and enforcing compliance with PAIA and POPIA.
Information Regulator (South Africa)
Website: https://www.justice.gov.za/inforeg/
Email: complaints.IR@justice.gov.za
5. Description of Business Activities
Fractional FM provides professional services including:
- Accounting services
- Taxation services
- Payroll administration
- Financial management services
- Business advisory services
- Consulting services
- Compliance services
- Related professional services
6. Records Available Without Request
Certain information may be available without the need to submit a formal PAIA request, including:
- Information published on the website
- Marketing and service information
- Publicly available contact details
- Published legal notices and policies
7. Categories of Records Held
Records maintained by Fractional FM may include:
Corporate Records
- Registration documents
- Governance records
- Statutory records
- Policies and procedures
Financial Records
- Accounting records
- Financial statements
- Tax records
- Banking records
Client Records
- Engagement documentation
- Client correspondence
- Service records
- Compliance records
Human Resources Records
- Employment contracts
- Payroll records
- Personnel records
- Training records
Operational Records
- Supplier records
- Service provider agreements
- Administrative records
- Internal reports
8. Processing of Personal Information
Fractional FM processes personal information in accordance with POPIA.
Information regarding the processing of personal information is contained in our:
- Privacy Policy
- POPIA Notice
These documents are available on our website.
9. Requesting Access to Records
Requests for access to records should be submitted in writing to the Information Officer.
Requests should include:
- Full name and contact details of the requester
- Sufficient detail to identify the requested record
- The reason access is required, where applicable
- The preferred form of access
Fractional FM will consider each request in accordance with PAIA and applicable legislation.
10. Grounds for Refusal
Access to records may be refused where permitted by law, including where:
- Personal information of third parties is protected
- Confidential information is involved
- Commercially sensitive information is involved
- Legal privilege applies
- Disclosure would be unlawful
11. Fees
Applicable fees may be charged where permitted by PAIA.
Requesters will be advised of any applicable fees before records are released.
12. Availability of this Manual
This PAIA Manual is available:
- On the Fractional FM website
- From the Information Officer upon request
13. Updates
Fractional FM may amend this manual from time to time to reflect legislative or operational changes.
Last Updated: June 2026